IT2041 – ENTERPRISE RESOURCE PLANNING Question Bank
IT2041 – ENTERPRISE RESOURCE
PLANNING
Question Bank
IV YEAR IT (A & B)
(7th Semester)
IT705 – Enterprise
UNIT I – INTRODUCTION
1. Define ERP.
Enterprise Resource Planning (ERP)
covers the techniques and concepts employed for the integrated management of
businesses as a whole, from the viewpoint of the effective of management
resources, to improve the efficiency of an enterprise.
2. What is an Enterprise
An enterprise is a group of people
with a common goal, which has certain resources at its disposal to achieve that
goal. When used generically, an enterprise is defined as the aggregate of all
functional elements participating in a business process improvement action,
regardless of the organizational structure housing those functional elements.
It is a complete business consisting of functions, divisions or other
components used to accomplish specific objectives and defined goals.
3. What are
the main misconceptions about ERP?
·
First is that ERP is a computer system. Even though computers and
IT are integral parts of an ERP system, ERP is primarily an enterprise-wide
system, which encompasses corporate mission, objectives, attitudes, beliefs,
values, operating style and people who make the organization.
·
Second is ERP is for manufacturing organizations alone. This
assumption is basically due to the way in which ERP was historically developed
from the methods of Material Requirements Planning (MRP) and Manufacturing
Resource Planning (MRP II) which are relevant to manufacturing organizations. MRP
became the fundamental concept in 1970s. At this stage BOM (Bill of materials)
was the prevailing trend. It further got unfolded as ERP II and now it has
resulted in ERP, which is the concept of enterprise-wide planning of resources
and is not limited to any particular segment of the industry.
4. What are
ERP packages?
ERP packages are integrated (covering all business functions)
software packages that support the ERP concepts. ERP software is designed to
model and automate many of the basic processes of a company, from finance to
the shop floor, with the goal of integrating information across the company and
eliminating complex, expensive links between computer systems that were never
meant to each other.
5. Who are the
main players in the ERP market?
SAP AG, PeopleSoft, Oracle, Baan, JD
Edwards, QAD, Ramco, IFS, DataWorks etc.
6. When do the
ERP system’s set of generic processes produce dramatic improvements?
ERP software is a mirror image of
the major business processes of an organization, such as customer order
fulfillment and manufacturing. Its success depends upon reach – a circumscribed
ERP system isn’t much better than the legacy system it replaces. ERP system’s
set of generic processes produce the dramatic improvements they are capable of,
only when used to connect parts of an organization and integrate its various
processes seamlessly.
7. What are
the reasons for the explosive growth of the ERP market?
·
They enable improved business performance by achieving: cycle-time
reduction, increased business agility, inventory reduction, order fulfillment
improvement etc.
·
They support business growth requirements.
·
ERP systems provide flexible, integrated, real time decision
support.
·
ERP packages can now be afforded by even small and medium sized
businesses and offers increased functionality at a reasonable cost.
·
They help companies in supporting new products and new customers
by meeting their global requirements, including multiple languages and
currencies.
8. What are
the direct benefits of ERP systems?
·
Business Integration
·
Flexibility
·
Better analysis and planning capabilities
·
Use of latest technology
9.
Why is it said that ERP systems are flexible?
Different languages,
accounting standards can be covered in one system, and functions that
comprehensively manage multiple locations of a company can be packaged and can
be implemented automatically. To cope with company globalization and system unification,
this flexibility is essential.
10.
What is cycle time?
Cycle time is the time between
receipt of the order and delivery of the product.
11.
What is Business Integration and how do the ERP systems achieve it?
The reason why ERP packages
are referred as being integrated is the automatic data updation (automatic data
exchange among applications) that takes place between related business
components. Since conventional company information systems were aimed at the
optimization of independent business functions in business unite, almost all
were weak in terms of communication and integration of information that
transcended in different business functions. In case of ERP packages, the data
of related business functions is also automatically updated at the time a
transaction occurs. For this reason, one is able to grasp business details in
real time, and carry out various types of management decisions in a timely
manner, based on that information.
12.
What are the factors that are critical for the success of the ERP
implementation?
·
Selection of the right package
·
Commitment of top management
·
Participation and dedication of the system’s future users
·
Backing, support and cooperation of the IS/IT personnel
·
Development of interfaces with current operational systems and
with those under development
·
Effort of consultants, who have respect for the company’s know-how
and work culture
·
Spirit and collaboration on the part of all
13.
How do conventional application packages and ERP packages differ?
·
First, ERP packages cannot have only individual business functions
such as accounts and inventory, but also the entire range of main business
functions necessary for the company’s operations
·
Second, ERP packages are targeted at everything from small
businesses to the largest organizations,
and that they can be composed of a highly flexible decentralized database and
an information system cluster linked by a network
·
Third, is global adaptation, represented by ERP packages’
multilingual and multi-currency capacity.
14.
What are the limitations of ERP?
·
Managers cannot generate custom reports or queries without help
from a programmer and this inhibits then from obtaining information quickly, so
that they can act on it for competitive advantage
·
ERP systems provide current status only, such as open orders.
Managers often need to look past the current status, to find trends and
patterns that aid better decision-making
·
The data in the ERP application is not integrated with other
enterprise or division systems and does not include external intelligence
15.
What is BPR?
BPR or Business Process
Reengineering is the fundamental rethinking and radical redesign of business
processes to achieve dramatic improvements in critical, contemporary measures
of performance such as cost, quality, service and speed.
16.
What is MIS?
MIS or Management Information System
is a computer based system that optimizes the collection, collation, transfer
and presentation of information throughout an organization through an
integrated structure of databases and information flow.
17.
What are the main characteristics of MIS?
·
MIS supports the data processing functions of transaction handling
and record keeping
·
MIS uses an integrated database and supports a variety of
functional areas
·
MIS provides operational, tactical an d strategic levels of the
organization with timely information
·
MIS is flexible and can be adapted to changing needs of an
organization
18.
What is DSS?
DSS or Decision Support System
is an information and planning system that provides the ability to interrogate
computers on an ad-hoc basis, analyze information and predict the impact of
decisions before they are made. A DSS is a cohesive and integrated set programs
that share data and information.
19.
What is EIS?
EIS or Executive Information
System is an information system that consolidates and summaries the ongoing
transactions within an organization. It should provide management with all the
information it requires, at all times, from internal as well as external
sources. A successful EIS is easy to use, flexible and customizable.
20.
What is OLAP?
OLAP or On-Line Analytical
Processing is a decision support software that allows the user to quickly
analyze information that has been summarized into multidimensional views and
hierarchies. These multidimensional views are supported by multidimensional
database technology and provide the technical basis for the calculations and
analysis required by Business Intelligence applications.
PART-B
- Why is integrated Data Model considered the heart of an ERP
system? Explain. (8 Marks)
- Discuss a case study to highlight benefits resulting from an
ERP implantation. (8 Marks)
- ERP solutions have flawlessly displayed the integration of
various business processes and eliminated the duplication of work across
various functions. Explain this statement with a brief business life cycle
of a sample company. (8 Marks)
- Discuss the concept of Business Process Re-engineering (BPR).
Should BPR precede or succeed an ERP implementation? (8 Marks)
- Explain linkage between BPR, IT and ERP. (8 Marks)
- Illustrate with relevant case study as to how ERP solutions
have led to Business Re-engineering and creation of better business
practices. (8 Marks)
- Explain the phases of BPR in detail.
- Explain Data Warehousing in detail.
- Explain Data Mining in detail.
- Explain the concepts of OLAP in details.
11. Explain about
Supply Chain Management in detail.
UNIT II – ERP IMPLEMENTATION
1. What are
the different phases of ERP implementation?
·
Pre-evaluation screening
·
Package evaluation
·
Project planning phase
·
Gap analysis
·
Reengineering
·
Configuration
·
Implementation team training
·
Testing
·
Going live
·
End user training
·
Post-implementation
2. What is gap
analysis?
Gap analysis is the most crucial
phase for the success of the ERP implementation. It is the process through
which companies create a model of where they are now, an din which direction
they want to head in the future. The trick is to design a model which
anticipates and covers any functional gaps. It is true that even the best ERP
package, custom tailored to a company’s needs, meets only 80% of the company’s
functional requirements.
3. What are
the general four phases of an ERP implementation?
·
Understanding the problem
·
Defining solutions
·
Getting down to work
·
Going live
4. Give the
hidden costs in ERP implementation?
·
Training
·
Integration and testing
·
Data conversion
·
Data analysis
·
ERP consultants
5. State the
main members of an implementation team.
·
Executive committee
·
Project management team
·
Work team
·
Technical support team
·
Administrative support team
6. What are
the skills the people who implement the ERP should possess?
·
Knowledge of how to organize and run a project of this magnitude
·
Enough experience in handling problems and issues that arise
during the implementation
·
Good people skills and excellent training skills
·
Good leadership skills
7. Who are vendors
and give their role?
Vendors are people who have invested
huge amounts of time and effort in research and development to create packaged
(ERP) solutions. First and foremost, the vendor should supply the product and
its documentation as soon as the contract is signed. Next the vendor should
impart training to its clients’.
8. Who are
business consultants and specify their role?
Business consultants are
professionals who specialize in developing techniques and methodologies for
dealing with the implementation and with the various problems that will crop up
during the implementation. Consultants should guarantee the success of the
project and should be able to satisfy the company management with its needs.
They should add value to the project.
9. State some
key points of the contract with the vendor, which should be addressed.
·
Value of the software and conditions of payment
·
List of deliverables (software, documents etc.)
·
Cost of implementation training
·
Cost of end-user training
·
Annual maintenance fee
·
Warranty or guarantee terms
10. State some
key points of the contract with the consultant, which should be addressed.
·
Profile of the consultants’ team with the resume of each member
·
Consulting fee and payment details
·
Implementation methodology
·
Time schedule and the implementation budget
·
Terms and conditions of knowledge transfer and employee training
·
List of deliverables (reports, manuals, knowledge bases etc)
·
Project monitoring and status reporting systems
11. What is a
data warehouse?
A data warehouse is a database
designed to support decision-making in an organization. It is updated
batch-wise and is structured for fast online queries and summaries for
managers. Data warehouses can contain enormous amounts of data.
12. What is data
mining?
Data mining is the process of
identifying valid, novel, potentially useful and ultimately comprehensible
knowledge from databases that is used to make crucial business decisions.
13. What is
supply chain?
A supply chain is a network of
facilities and distribution options, that performs the functions of procurement
of materials, transformation of these materials into intermediate an finished
products, and the distribution of these finished products to customers.
14. What is
SCM?
SCM or Supply Chain Management is a
generic term that encompasses the coordination of order generation, order
taking and offer fulfillment/distribution of products, services or information.
15. Why is the
pre-evaluation screening required?
There are hundreds of vendors
claiming a solution that is ideal for your company. Analyzing these packages,
though a time-consuming process would give a viable solution needed.
16. Define
action plan.
A document used to guide the
implementation of business process improvements. It contains tack assignments,
schedules, resource allocations, assignments and evaluation criteria.
17. What is an
activity?
A named process, function or task
that occurs over time and has recognizable results. Activities use up assigned
resources to produce products and services. Activities combine to form business
processes.
18. Define
BOA.
BOA or Bill of Activity is the
listing of activities involved in the production of a certain output, together
with the number of times each component activity is performed.
19. What is BOM?
BOM or Bill of Materials is a list
of direct materials required to manufacture a given product or provide a given
service.
20. Who are
BPR professionals?
BPR professionals are individuals
necessary for a Business Process Reengineering effort. Five distinct skill
areas have been identified as being essential to the task. They are: functional
experts, strategic planners, data and process modelers, cost analysis and
Functional Activity Coordinators (FAC).
Part-B
- Explain in detail life cycle of ERP Implementation.
- Discuss the roles of Consultants and Vendors in detail.
- What are the steps involved in an ERP implementation? Is ERP
implementation same as ERP package implementation? Give reasons for your
answer. (8 Marks)
- Whose responsibility is it to carry out ERP implementation?
Explain.(8 Marks)
- When can it be said that an ERP implementation is over? What
is to be done during Post Implementation Phase? (8 Marks)
- How is the strategy of selecting an ERP solution related to
Business/Corporate strategy? Elaborate using company scenario. (8 Marks)
- Enlist the general problems faced during implementation of
ERP and the solutions for it. (8 Marks)
UNIT III – BUSINESS MODULES
1. Define business.
Business can be defined as the
activities of individuals or groups that are involved in developing, producing
and distributing the goods and services needed to satisfy other peoples’ needs.
2. What are
the three resources of business?
Land, labour and capital
3. State the
various business modules in ERP system.
·
Human resources
·
Finance
·
Manufacturing
·
Plant maintenance
·
Sales & distribution
·
Materials management
·
Quality management
·
Production planning
4. State the
finance modules in most ERP systems.
·
Financial accounting
·
Investment management
·
Controlling
·
Treasury
·
Enterprise
5. Write about
financial accounting.
It provides company wide control and
integration of financial information that is essential to strategic decision
making. It gives the ability to centrally track financial accounting data
within an international framework of multiple companies, languages, currencies
and charts of accounts.
6. What is
General ledger?
General ledger is essential both to
the financial accounting system and to strategic decision making. It provides
document parking, posting, reporting and an integrated financial calendar for
automating periodic activities.
7. What is
asset accounting and legal consolidation?
Asset accounting manages the
company’s fixed assets, whereas legal consolidation permits direct data
transfer, from individual statements into the consolidated report.
8. What is
cost centre accounting?
Cost center accounting analyses
where overheads occur within the organization. Costs are assigned to the
sub-areas of the organization where they are originated.
9.
What is EIS?
EIS or Executive Information
System is an information system that consolidates and summaries the ongoing
transactions within an organization. It should provide management with all the
information it requires, at all times, from internal as well as external
sources. A successful EIS is easy to use, flexible and customizable.
10. State some
major subsystems of manufacturing module.
·
Material and capacity planning
·
Shop floor control
·
Quality management
·
JIT / Repetitive manufacturing
·
Cost management
·
Tooling
11. What are
the various subsystems in HR module?
·
Personnel management
·
Organizational management
·
Payroll accounting
·
Time management
·
Personnel management
12. What are
the various subsystems of a plant maintenance module?
·
Preventive maintenance control
·
Equipment tracking
·
Component tracking
·
Plant maintenance calibration tracking
·
Plant maintenance warranty claims tracking
13. What are
the main modules of Materials Management module?
·
Pre-purchasing activities
·
Purchasing
·
Vendor evaluation
·
Inventory management
·
Invoice verification and material inspection
14.
State the sub activities in pre-purchasing.
·
Requirements calculation
·
Requisition for quotations
·
Vendor ratings
·
Quotation evaluation
·
Vendor selection
·
Contracts
15.
What is meant by CAQ and CIQ?
CAG means Computer Aided
Quality management and CIQ means Computer Integrated Quality management.
16.
State the functions of quality management module.
·
Quality planning
·
Quality inspection
·
Quality control
17.
Give some sales related business transactions.
·
Sales queries, such as inquiries and quotations
·
Sales orders
·
Outline agreements, such as contracts and scheduling agreements
·
Delivery / shipment
·
Invoicing / billing
·
After sales support
18.
What are the basic functions in sales order processing?
·
Inquiry handling
·
Quotation preparation and quotation
·
Contracts and contract management (order management)
·
Monitoring the sales transactions
·
Checking for availability
·
Transferring requirements to materials planning (MRP)
·
Scheduling the delivery
·
Calculating pricing and taxes
·
Checking credit limits
·
Invoicing / billing
·
Creating printed or electronically transmitted documents
19.
What are the subsystems in a sales and distribution module?
·
Master data management
·
Order management
·
Warehouse management
·
Shipping
·
Billing
·
Pricing
·
Sales support
·
Transportation
·
Foreign trade
20.
State the components of a warehouse management application.
·
Inventory planning
·
Inventory handling
·
Intelligent location assignment
·
Inventory reporting
·
Inventory analysis
·
Lot control
·
Distribution data collection
Part-B
1.
Explain in detail the functional modules of ERP system.
2.
Survey literature or/and Internet for published literature on how
ERP has helped in achieving competitive advantage. Produce a comprehensive
report on it.
3.
Explain finance and manufacturing modules in an ERP package
4.
Explain HR and sales amd distribution modules in an ERP package
5.
Explain plant maintenance and materials management modules in an
ERP package
6.
Explain HR and Quality management modules
UNIT IV – THE ERP
MARKET
1. Who are the main players in the ERP
market?
SAP AG, PeopleSoft, Oracle, Baan, JD
Edwards, QAD, Ramco, IFS, DataWorks etc.
2. What is
SAP?
SAP means Systems Applications and
Products in Data Processing.
3. State the
versions of SAP’s ERP package.
·
Mainframe version (SAP R/2)
·
Client/server version
4. What are
the three different layers of SAP R/3?
·
Database layer
·
Application layer
·
Presentation layer
5. State about
the three layers of SAP R/3.
·
Database layer – resides on central severs or mainframe host computers
·
Application layer – holds the processing logic of the system,
preparing and formatting data for individual offices or departments
·
Presentation layer – handles all the tasks related to the
presentation of data, including user interfaces that enable easy access to
complex applications and data
6. What are
the general R/3 modules?
·
Financial accounting
·
Treasury
·
Controlling
·
Enterprise
·
Investment management
·
Production planning
·
Materials management
·
Plant maintenance and service management
·
Quality management
·
Project system
·
Sales and distribution
·
Human resources management
7. Write about
SAP’s business engineer?
Business engineer delivers a
complete toolkit that greatly facilitates the implementation of R/3 and the
engineering of your business processes. It ensures quick and high quality
customization of R/3.
8. State some
areas of business management solutions, provided by PeopleSoft.
·
HR management
·
Accounting and control
·
Treasury management
·
Performance management
·
Project management
·
Sales and logistics
·
Materials management
·
Supply chain planning
·
Service revenue management
·
Procurement
9. What are
four strategies incorporated by PeopleSoft implementation toolkit?
·
Geographical
·
Departmental
·
Core and support process
·
No phasing
10. What is
BaanDEMSE?
BAAN – Dynamic Enterprise
11. What are
the ERP modules of BaanERP?
·
Manufacturing module
·
Finance module
·
Project module
·
Distribution module
12. What is
the “THREE I” philosophy?
·
Integrity
·
Innovation
·
Initiative
13. Give some
categories of Oracle software applications.
·
Oracle Financials
·
Oracle Human Resources
·
Oracle Projects
·
Oracle Manufacturing
·
Oracle Supply Chain
·
Oracle Front Office
14. What is
the flagship product of QAD?
MFG/PRO
15. What is
SSA?
SSA means System Software Associates
16. What are
the six key goals of SSA?
·
Best client satisfaction
·
Single image worldwide
·
Enterprise
·
Proven leading technology
·
Highly skilled and motivated professionals
·
Strong financial results
17. What is
lead time?
The elapsed time between placing an
order and receiving it is known as the lead time.
18. What is
Extended ERP?
Extended ERP is a set of enterprise
modeling tools for effective implementation. It is a concept promoted by Baan
for rapid, flexible and quality implementation of ERP systems.
19. What is
product flexibility?
Product flexibility is the ability
of the operation to efficiently produce highly customized and unique products.
20. Who is the
leader in the ERP market and what are its products?
SAP AG is the market leader and its
ERP products are SAP R/2 for the mainframe environment and SAP R/3 for the
client/server environment.
Part-B
- Explain in details the SAP R/3 Modules.
- Explain the various solutions offered by People Soft.
- Explain Baan ERP modules in detail.
- Explain JD Edwards modules in detail
- Explain Major categories of Oracle Applications software
module in detail.
- Explain various modules of MFG/PRO in detail.
UNIT V – ERP (PRESENT AND FUTURE)
1. What does BIS
allow?
·
Customer service
·
Manufacturing and purchase
·
Sales
2.
What are the general traditional business processes?
·
Fulfillment
·
Payment
·
Procurement
·
Replenishment
3. State the steps in retail
fulfillment process.
·
Initiate order
·
Verify identity or payment
·
Arrange drop shipment
·
Acknowledge order
·
Track order status
4. State the steps in corporate
procurement process.
·
Initiate requisition
·
Verify item data
·
Transmit purchase order
·
Confirm receipt
·
Track purchase status
5. State the steps in inventory
replenishment process.
·
Item reorder limit reached
·
Purchase order approved
·
Item shipped
·
Item received
·
Payment received
6. What is the use of SET?
Secure
Electronic Transaction (SET) protocol addresses the vulnerability in Secure
Socket Layer (SSL) by providing an encrypted channel between the customer and
the bank.
7. State some ERP vendors and
their products.
·
SAP AG - R/3
·
Oracle Corporation - Oracle Applications
·
JD Edwards World Solutions Co. - OneWorld
·
PeopleSoft Inc. - PeopleSoft
·
Baan Co. - Baan IV
Part- B
1.
Future Directions in ERP.
2.
Explain how Business is conducted over Internet?
3.
Explain ERP and E-Commerce
4.
Explain EIA in detail.
5.
Guidelines for the Implementation of successful business
intelligence front end to an ERP solution.
IT705 – Enterprise Resource Planning (16
Marks)
UNIT I – INTRODUCTION
1. What
is ERP? Give an overview.
·
ERP
·
Reasons for growth of ERP market
·
Advantages
·
Problem areas
·
Future of ERP packages
2. What
is an Enterprise
·
Enterprise
·
Integrated management information
·
Role of enterprise
·
Business modeling
·
Integrated data model
3. What
are the benefits of ERP?
·
Reduction of lead time
·
On-time shipment
·
Reduction in cycle time
·
Better customer satisfaction
·
Improved supplier performance
·
Increased flexibility
·
Reduction in quality costs
·
Improved resource utility
·
Improved information accuracy and
decision making capability
4. Write
about the related technologies of ERP?
·
BPR
·
Data mining
·
OLAP
·
SCM
5. What are the phases of BPR?
·
Begin organizational change
·
Building the reengineering organization
·
Identifying BPR opportunities
·
Understanding the existing process
·
Reengineering the process
·
Blueprint of the New Business System
·
Perform the transformation
UNIT II – ERP IMPLEMENTATION
1. What are
the different phases of ERP implementation?
·
Pre-evaluation screening
·
Package evaluation
·
Project planning phase
·
Gap analysis
·
Reengineering
·
Configuration
·
Implementation team training
·
Testing
·
Going live
·
End user training
·
Post-implementation
2. What are
the general four phases of an ERP implementation?
·
Understanding the problem
·
Defining solutions
·
Getting down to work
·
Going live
3. Give the
hidden costs in ERP implementation?
·
Training
·
Integration and testing
·
Data conversion
·
Data analysis
·
ERP consultants
4. State the
main members of an implementation team.
·
Executive committee
·
Project management team
·
Work team
·
Technical support team
·
Administrative support team
5. State some
key points of the contract with the vendor, which should be addressed.
·
Value of the software and conditions of payment
·
List of deliverables (software, documents etc.)
·
Cost of implementation training
·
Cost of end-user training
·
Annual maintenance fee
·
Warranty or guarantee terms
UNIT III – BUSINESS MODULES
1. State the various business modules in ERP
system.
·
Human resources
·
Finance
·
Manufacturing
·
Plant maintenance
·
Sales & distribution
·
Materials management
·
Quality management
·
Production planning
2. State the
finance modules in most ERP systems.
·
Financial accounting
·
Investment management
·
Controlling
·
Treasury
·
Enterprise
3. State some major
subsystems of manufacturing module.
·
Material and capacity planning
·
Shop floor control
·
Quality management
·
JIT / Repetitive manufacturing
·
Cost management
·
Tooling
4.
What are the basic functions in sales order processing?
·
Inquiry handling
·
Quotation preparation and quotation
·
Contracts and contract management (order management)
·
Monitoring the sales transactions
·
Checking for availability
·
Transferring requirements to materials planning (MRP)
·
Scheduling the delivery
·
Calculating pricing and taxes
·
Checking credit limits
·
Invoicing / billing
·
Creating printed or electronically transmitted documents
5. What are
the main modules of Materials Management module?
·
Pre-purchasing activities
·
Purchasing
·
Vendor evaluation
·
Inventory management
·
Invoice verification and material inspection
UNIT IV – THE ERP MARKET
1.
What
are the general R/3 modules?
·
Financial accounting
·
Treasury
·
Controlling
·
Enterprise
·
Investment management
·
Production planning
·
Materials management
·
Plant maintenance and service management
·
Quality management
·
Project system
·
Sales and distribution
·
Human resources management
2. State some
areas of business management solutions, provided by PeopleSoft.
·
HR management
·
Accounting and control
·
Treasury management
·
Performance management
·
Project management
·
Sales and logistics
·
Materials management
·
Supply chain planning
·
Service revenue management
·
Procurement
3. What are the ERP modules of BaanERP?
·
Manufacturing module
·
Finance module
·
Project module
·
Distribution module
4. Give some
categories of Oracle software applications.
·
Oracle Financials
·
Oracle Human Resources
·
Oracle Projects
·
Oracle Manufacturing
·
Oracle Supply Chain
·
Oracle Front Office
5. What are
the six key goals of SSA?
·
Best client satisfaction
·
Single image worldwide
·
Enterprise
·
Proven leading technology
·
Highly skilled and motivated professionals
·
Strong financial results
UNIT V – ERP (PRESENT AND FUTURE)
1. What are the general traditional business
processes?
·
Fulfillment
·
Payment
·
Procurement
·
Replenishment
2. State the steps in retail fulfillment
process.
·
Initiate order
·
Verify identity or payment
·
Arrange drop shipment
·
Acknowledge order
·
Track order status
3. State the steps in corporate
procurement process.
·
Initiate requisition
·
Verify item data
·
Transmit purchase order
·
Confirm receipt
·
Track purchase status
4. State the steps in inventory
replenishment process.
·
Item reorder limit reached
·
Purchase order approved
·
Item shipped
·
Item received
·
Payment received
5. State some
key points of the contract with the consultant, which should be addressed.
·
Profile of the consultants’ team with the resume of each member
·
Consulting fee and payment details
·
Implementation methodology
·
Time schedule and the implementation budget
·
Terms and conditions of knowledge transfer and employee training
·
List of deliverables (reports, manuals, knowledge bases etc)
·
Project monitoring and status reporting systems
EEE ENGINEERING NOTES
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